Clear answers.
Everything about activation, shipping, care and returns — at a glance.
How long does delivery take?
Without activation: about 1 week after ordering. With resin activation: about 2 weeks from the day your material arrives.
What does shipping cost?
Germany: €6.95, insured. From €150 order value shipping is free — and just as insured. We currently ship within Germany only.
Do you ship worldwide?
We currently ship within Germany only.
What are the lockets made of?
925 Sterling Silver (92.5% pure silver + 7.5% copper for hardness). Stones are zirconias or gemstones depending on the collection. Handcrafted in Mexico.
How do I care for my locket?
Protect it from water, perfume and creams. Clean it gently with a soft silver polishing cloth. Store it dry and away from light when you are not wearing it.
Does silver tarnish?
Silver oxidizes naturally over time. That's normal and can easily be removed with a polishing cloth. Many TANA wearers love the patina.
What can I send in?
Hair, a small amount of ashes (ca. 1 teaspoon), small fabric or paper fragments. Nothing liquid or living.
Is it hygienic and safe?
Yes. Everything is processed in a sterile environment and completely sealed in resin. No further contact with the material is possible.
Will I see the material later?
It's up to you — the material can be visibly embedded or completely hidden. You decide before production.
How do I send in the material?
After your purchase you receive an email with detailed instructions and the shipping address. Please use your own packaging — a small padded envelope is ideal. We do not send packaging material.
Can I undo the activation?
You can withdraw from the medallion itself within 14 days. Only the resin plate, which is made individually for you, is excluded (§ 312g (2) no. 1 BGB). As long as production has not started, you can switch to „without activation“ at any time.
Can I return my locket?
Empty lockets: 14-day right of withdrawal after receipt. Activated lockets: no right of withdrawal (personalized goods, § 312g para. 2 no. 1 BGB). Please consider carefully before purchase.
What payment methods do you accept?
PayPal or bank transfer in advance. With PayPal you are taken to PayPal to confirm — an account is not required, guest checkout works too. With a transfer you receive our bank details after ordering; please state your name and the main product as the reference, and we ship once the money has arrived.
What's the warranty?
The statutory warranty of 2 years applies. If there is a material or manufacturing defect, get in touch and we will find a solution together.